Monthly plans

You may pause, resume, or schedule cancellation from the Season and Billing section of your private archive. You may also write to letters@tidewaterletters.com. A cancellation stops renewal after the current paid period; it does not remove access to installments already delivered.

Submit a change before the next charge and production cycle. If an installment has already been paid for or entered personalized production, it may still be completed and mailed. Monthly billing ends automatically after the twelfth successful payment.

Complete Season plans

A Complete Season order may be cancelled for a full refund before the first installment enters personalized production. After production begins, contact us. We will review the status of unproduced installments and explain any refund or cancellation options available under our policies and applicable law.

Gift Season plans

A Gift Season order may be cancelled for a full refund before the recipient accepts the invitation or the first installment enters personalized production, whichever happens first. Once the gift is accepted, the same unproduced-installment review described for Complete Season plans applies.

Shipping delays

If we notify you that an installment cannot ship within the promised period, you may decline the revised date and cancel the affected unshipped merchandise for a prompt refund.

How to request help

Include the subscriber name and purchasing email in your message. We will never require a phone call to cancel an online monthly enrollment.