Tidewater LettersReturn to the story

When a letter arrives amiss

Returns & Replacements

Each installment is personalized and prepared for one reader. If something goes wrong in transit or production, we want to make it right.

Effective September 7, 2026

Personalized materials

Because Tidewater installments are personalized and time-sequenced, correctly produced materials generally cannot be returned for a change of mind after they enter production. This does not affect rights provided by applicable law.

Damaged or incorrect installments

Contact letters@tidewaterletters.com promptly if an installment is damaged, defective, incomplete, or personalized incorrectly because of our error. Include the subscriber name, installment number, a description of the issue, and photographs when useful. We will arrange an appropriate replacement or refund.

Address and preference errors

If the order was produced using the name, address, or scent preference submitted at checkout, replacement costs may apply. Contact us quickly; if production has not started, we will update the installment when reasonably possible.

Return authorization

Please do not mail materials back without contacting us first. Most damaged-item claims can be resolved without a physical return. If a return is needed, we will provide instructions.