Where we ship

Current enrollment is available for valid United States mailing addresses. Shipping charges, when applicable, are shown with the plan before checkout.

When installments are scheduled

Orders that become eligible by Thursday at 11:59 p.m. Eastern are ordinarily assigned to the following Monday mailing batch. Orders completed after that cutoff are ordinarily assigned to the next available Monday batch. Later installments are targeted every 28 days, always on a Monday, while the enrollment remains eligible.

For a Gift Season, eligibility begins when the recipient accepts the private invitation. No installment enters the shipping schedule before activation.

The date shown in your private archive is a target mailing date rather than a guaranteed arrival date. Carrier transit times vary by destination, weather, holidays, and postal conditions.

Address changes

Send address corrections to letters@tidewaterletters.com as soon as possible. Changes received after the Thursday production cutoff may not affect the next package. Customers are responsible for addresses entered incorrectly at checkout, though we will make a reasonable effort to help.

Delays

If we cannot ship within the time promised, we will notify you, provide a revised estimate when available, and offer the option to accept the delay or cancel the affected unshipped merchandise for a prompt refund, as required by applicable law.

Missing, damaged, or returned mail

If an installment arrives damaged, contains the wrong materials, or has not arrived within a reasonable period after its target date, contact us promptly with the subscriber name and installment number. We may ask for a photograph of damaged packaging so we can arrange a replacement or other appropriate remedy.